Privacy Policy
We are pleased about your visit to our platform. Our platform includes our websites (https://velocity-limburg.nl and https://portal.velocitymobility.com including all subdomains) as well as our iOS and Android apps.
As a rule, it is possible to use our platform without providing personal data. However, as soon as you use individual functions, services or offers on our platform, personal data may be processed. Insofar as personal data is collected on our platform, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.
We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Data protection is a high priority for us and we want you to feel safe while visiting our platform. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. Below, we therefore inform you in detail about the type, scope and purpose of the personal data we collect, use and process and inform you about the rights to which you are entitled as a data subject.
1 Person responsible and data protection officer
Responsible for the processing of personal data within the framework of this platform in accordance with the provisions of the General Data Protection Regulation (GDPR) is:
Velocity Limburg B.V. (“Velocity” or “we”), Bohr 10, 6422 HL Heerlen.
Tel.: +49 (0) 241 56528248
E-mail: info@velocity-limburg.nl
2 Collection and storage of personal data and the nature and purpose of its use
Velocity processes personal data that you provide when creating an account in the Velocity App or online in the web portal or that is created when using the Velocity App or the Services.
The legal basis for processing your personal data for this purpose is the performance of our obligations to you, i.e. the provision of our services (Art. 6 (1) lit. b DSGVO).
In order to perform our services, Velocity may also process your personal data (all categories of personal data as described below) to comply with laws and regulations or to comply with a court order (in which case the legal basis is a legal obligation (Art. 6(1)(c) DSGVO)), or to protect the rights of Velocity or third parties, e.g. by defending, exercising or establishing legal claims (in which case the legal basis is our legitimate interest in protecting the rights of Velocity or third parties (Art. 6(1)(f) DSGVO).
a) When visiting the platform
When you call up our platforms, information is automatically sent to the server of our platform by the browser used on your end device. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automatic deletion:
- Time of access,
- Name and URL of the file accessed,
- website from which the access was made (referrer URL),
- the browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
The aforementioned data is processed by us for the following purposes:
Ensuring a smooth connection setup of the platform,
- Ensuring a comfortable use of our platform,
- evaluating system security and stability, and
- for other administrative purposes.
The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person. In addition, we use cookies and analysis services when you visit our platform. You can find more detailed explanations on this under point 5 of this data protection declaration.
b) During registration
Personal data is collected and stored for the fulfilment of contracts concluded with you. This includes your first name, last name, birthday and address, which are necessary for your identification as a customer with us. You also create a password and enter your e-mail address and telephone or mobile phone number. We store this data because it is necessary for the use of the bikesharing system and for communication between you and us, as well as for the technical and organisational improvement of the products and processes. Upon written request, we will be happy to inform you about the personal data stored about you.
For the registration of minors from the age of 16, a photocopy or scan of the user’s identity card and both legal guardians/legal representatives must also be sent. We require these for the comparison of the data entered during registration and the associated verification of a legally secure contract with minors for whom the legal guardians/legal representatives are liable.
In order to process our payments, your bank details and the payment amount due are passed on to our payment service provider Stripe Inc.
For each journey made, we store the start and end time as well as the start and end station. We need this information to prepare the monthly statement. You can view and check your journey history in the customer menu at any time.
Your cell phone number is passed to the American company twilio Inc. during registration for verification. Twilio sends an SMS to the cell phone number you entered, asking you to reply via SMS. If you reply to this SMS (and twilio receives your reply), this is considered a successful verification.
c) When registering for our newsletter
When you register for our newsletter, provided you have expressly consented to this in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO, we use your e-mail address to send you our newsletter on a regular basis. To receive the newsletter, it is sufficient to provide an e-mail address.
You can unsubscribe at any time, for example via a link at the end of each newsletter. Alternatively, you can also write to info@velocity-limburg.nl at any time to unsubscribe.
d) When using our contact form
If you have any questions, we offer you the possibility of contacting us via a form provided on the platform. In doing so, it is necessary to provide a valid e-mail address and name so that we know who the enquiry is from and so that we can answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is based on your voluntarily given consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO. The personal data collected by us for the use of the contact form will be automatically deleted after the request you have made has been dealt with.
e) Location data
Velocity needs to process personal data for GPS tracking in order to fulfil its contractual obligations to customers and to provide the services. The processing is carried out on the legal basis of DSGVO Art. 6, (1), lit. b and f. A reconstruction of the location of the rented vehicle on the basis of the GPS data sent takes place exclusively in the following cases and for the following purposes:
- In the event of a termination of the rental not initiated by the user, e.g. in the event of an unusually long period of use in the interest of the user and the provider.
- In the context of service requests during use (e.g. booking cannot be terminated, vehicle cannot be located, assistance in the event of an accident).
- Proof in the event of damage: In the event of an accident or other damage, e.g. damage to the vehicle
- Location determination at intervals, for tracking lost or stolen vehicles
- To improve availability: anonymised evaluation of locations where users have already made bookings in order to optimise the distribution of vehicles
- To enable the integration of a “free floating” system
3 Disclosure of data
We do not transfer your personal data to third parties for purposes other than those listed below. We only pass on your personal data to third parties if:
- you have given your express consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO,
- the disclosure is necessary for the assertion, exercise or defence of legal claims in accordance with Art. 6 Para. 1 Sentence 1 lit. f DSGVO and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
- in the event that there is a legal obligation for disclosure in accordance with Art. 6 Para. 1 Sentence 1 lit. c DSGVO, as well as
- this is legally permissible and necessary for the processing of contractual relationships with you according to Art. 6 para. 1 p. 1 lit. b DSGVO.
For trips to the Netherlands, the Uitvoeringswet Algemene verordening gegevensbescherming – UAVG also applies. This means that your personal data will be passed on to Dutch authorities for the reasons mentioned above (such as for theft).
4 Your rights as a data subject (data subject rights)
Under the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in section 1.
Below you will find an overview of your rights.
4.1 Right to confirmation and information
Pursuant to Article 15 of the GDPR, you have the right to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details.
4.2 Right to rectification
On the basis of Article 16 DSGVO, you have the right to request that inaccurate personal data relating to you be corrected without delay. Taking into account the purposes of the processing, you have the right to complete incomplete personal data concerning you.
4.3 Right to erasure
On the basis of Article 17 of the GDPR, you have the right to request immediate erasure of your personal data. We will comply with your request for erasure, provided that this does not conflict with legal obligations to retain data or other laws.
4.4 Right to restriction of processing (blocking)
Pursuant to Art. 18 DSGVO, you have the right to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defence of legal claims or you have objected to the processing pursuant to Art. 21 DSGVO.
4.5 Right to data portability
On the basis of Article 20 DSGVO, you have the right to receive the personal data relating to you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us.
4.6 Right to complain
There is a right to complain to the competent supervisory authority: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
4.7 Right to object
Insofar as your personal data is processed on the basis of legitimate interests pursuant to Article 6 (1) sentence 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Article 21 DSGVO, insofar as there are grounds for doing so which arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation. If you would like to make use of your right of revocation or objection, an e-mail to info@velocity-aachen.de is sufficient.
4.8 Restrictions
Data where we are not able to identify the data subject, for example where it has been anonymised for analysis purposes, is not covered by the above rights.
Information, deletion, blocking, correction or transfer to another company may be possible in relation to this data if you provide us with additional information that allows us to identify you.
5 Cookies
We use cookies on our platform. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone or similar) when you visit our platform. Information is stored in the cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity. Cookies do not cause any damage to your end device and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure.
Statistics cookies help platform owners understand how visitors interact with platforms by collecting and reporting information anonymously.
| Name | Domain | Purpose | Expiry | Type |
|---|---|---|---|---|
| _gat_gtag | .velocity-limburg.nl | Used to send data to Google Analytics about the visitor’s device and behaviour. Captures the visitor across devices and marketing channels. | session | Pixel |
| _gid | .velocity-limburg.nl | Registers a unique ID that is used to generate statistical data on how the visitor uses the platform. | 1 year | HTTP Cookie |
| _gid | .velocity-limburg.nl | Registers a unique ID that is used to generate statistical data on how the visitor uses the platform. | 2 years | HTTP Cookie |
We process the data received due to our overriding interest in the optimal marketing of our online offer in accordance with Art. 6 (1) f) DSGVO.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognise your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
This platform uses different types of cookies. Some cookies are placed by third parties that appear on our pages.
Your consent applies to: www.velocity-limburg.nl and https://portal.velocitymobility.com including all subdomains as well as our iOS and Android apps.
6 Analysis tools
We process data as part of the operation of our platform. The processing of data also includes disclosure through transfer, including transfer to the USA.
The individual data concerned, processing purposes, legal bases, recipients and transfers to third countries are listed below.
We process the data thus obtained on the basis of our overriding interest in the optimal marketing of our online offer in accordance with Art.6 (1) f) DSGVO.
6.3 Privacy policy for the use of Pinterest
On our platform, we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited that also contain Pinterest functions, the type and settings of the browser, the date and time of the request, how you use Pinterest and cookies.
Further information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this respect and options for protecting your privacy, can be found in the Pinterest data protection information: https://about.pinterest.com/de/privacy-policy.
6.4 Privacy policy for the use of Twitter
Functions of the Twitter service are integrated on our platform. These functions are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. In the process, data is also transmitted to Twitter. We would like to point out that we, as the provider of the platform, have no knowledge of the content of the transmitted data or its use by Twitter.
You can find more information on this in Twitter’s privacy policy: http://twitter.com/privacy.
You can change your privacy settings on Twitter in the account settings: http://twitter.com/account/settings.
7 Data security
Within the platform visit, we use the widespread SSL procedure (Secure Socket Layer) in conjunction with the highest encryption level supported by your browser. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is encrypted by the closed key or lock symbol in the lower status bar of your browser.
We also use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
8 Up-to-dateness and amendment of this data protection declaration
This data protection declaration is valid as of March 2022.
Due to the further development of our platform and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration on the website at any time: https://velocity-limburg.nl/wp-content/uploads/2022/02/Datenschutzerklaerung.pdf